Problem Statement

The project involved implementation of a Transport Management System for a company and its subsidiaries using Microsoft Navision in a Hub and Spoke model.

Solution

The system comprised the following suite of applications :

• Transportation Sales Applications
  Enables to share information on customers, services, competitors and partners across field sales, generate customized proposals, automatically trigger sales follow-up activities.



• Transportation Service Applications
  Provides a true multi-channel communications capability to the customer to initiate and track shipments, claims and other customer activities and maintains the context and history of customer service interactions across channels, geographies and teams.



• Transportation Marketing Applications
  Enables to create multistage, multi-channel and event triggered campaigns using an easy to use graphical campaign design tool. Helps in streamlining campaign planning and management using financial management tools.



• Employee Relationship Management Applications
  Includes employee training, real time access to an employee desk and incentive compensation and performance management.



• Partner Relationship Management
  Provides transportation companies with a highly effective solution for communicating with other service providers in the supply chain to ensure that the end users have the necessary information and skills to win deals and provide high quality, consistent service to joint customers.



• Transportation Analytics
  Business Analytics is an end-to-end next-generation analytics solution that provides all end users with up-to-the moment, actionable customer and business insight. The solution enables transportation companies to unlock the information value hidden in systems across the enterprise-including financial management, human resources, supply chain and CRM systems-enabling managers and front-line employees to make better decisions and take action. Data Warehouse is a standard relational database optimized for analysis and reporting using a star schema design and common aggregates. It can be configured to meet end user requirements and incorporate externally sourced data.



• Universal Application Network
  With UAN, end users can easily integrate front-office and back-office systems such as tracking, yield management and transportation management systems. In addition users are not locked into the proprietary and inflexible architecture of a single vendor. They have the freedom to choose best-in-class applications and technology for such areas as CRM, technical documentation and product data management and can easily remove or replace applications as their business requirements change.

For further queries contact info@zenwaves.com